FanMirror Support

Answers to common questions — and a direct line to the developer.

Contact

FanMirror is built by an independent developer in Denmark. Every email is read and answered personally, normally within 24–48 hours.

Email Support — fyigen@gmail.com

Frequently asked questions

How do I change the flag?

On the Mirror screen, expand the lighting panel (handle above the capture bar) and tap any nation. Your device's region flag is selected automatically on first launch.

Why is a flag or mask locked?

FanMirror is free with a starter selection. FanMirror Pro unlocks all flags, masks and adjustments — see the in-app paywall for current pricing. Restore previous purchases via the gear (top left) → Restore Purchases.

How do I add my name and number?

Open the Masks screen and use the text option — letters and numbers follow your head movements automatically.

Where are my photos and videos?

Captures are saved to your iOS Photo Library when you choose to save or share them. FanMirror has no cloud — nothing leaves your device.

The camera view is black or frozen.

Check camera permission in iOS Settings → FanMirror → Camera, then force-quit and reopen the app. Face tracking requires a TrueDepth front camera (iPhone X or later).

How do I withdraw GDPR consent or erase my data?

In the app: gear (top left) → GDPR & Consent. You can toggle consents or erase all locally stored data. Since FanMirror has no servers, all data lives only on your device.

How do I cancel my subscription?

Subscriptions are managed by Apple: iOS Settings → your name → Subscriptions → FanMirror. Refunds are handled by Apple at reportaproblem.apple.com.

Feature requests & bug reports

Found a bug or missing your country's flag? Email fyigen@gmail.com with your device model and iOS version — screenshots help.