Last updated: April 28, 2026
We're a small team and we read every message. If you have a question, found a bug, or want to suggest a feature, please reach out by email and we'll get back to you as soon as we can.
Email: armirrorpro@gmail.com
Developer: ScandiPower, Denmark
Response time: Typically within 1–3 business days
AR Mirror Pro uses Apple's ARKit face tracking, which depends on the TrueDepth front camera to capture a real-time 3D mesh of your face. Without TrueDepth, virtual makeup, masks, and the skin analysis feature cannot align correctly with your facial geometry.
Any iPhone or iPad with a TrueDepth front camera running iOS 18.0 or later, including:
No. All face tracking, makeup rendering, mask compositing, and skin analysis run entirely on your device. We do not collect, transmit, or store any facial geometry, biometric data, or camera images on our servers. See our Privacy Policy for full details.
Open the app and go to the Profile tab → Settings → Delete Account. This permanently removes your saved looks, scan history, skin profile, and locally stored credentials from the device. The action cannot be undone.
No. Sign in with Apple is optional and only used to sync your preferences across your own devices. You can use the full app without signing in.
Subscriptions are managed by Apple. To cancel, open the iOS Settings app → tap your name at the top → Subscriptions → AR Mirror Pro → Cancel Subscription. Your Pro features remain active until the end of the current billing period.
In the app, go to Profile → Subscription → Restore Purchases. Make sure you're signed in with the same Apple ID used for the original purchase.
Open the iOS Settings app → scroll down to AR Mirror Pro → toggle Camera on. Without camera access, the AR features cannot run.
AR rendering is computationally intensive. Try closing other camera-using apps in the background, ensure iOS is up to date, and avoid running the app on a near-empty battery. On older TrueDepth devices, lowering visual effects in Settings → Performance can help.
You can submit bug reports and feature requests directly inside the app:
Alternatively, email us at armirrorpro@gmail.com. Including your device model, iOS version, and a short description of the issue helps us reproduce and fix it faster.
AR Mirror Pro is designed to run on-device. We do not operate servers that store user content, face data, or analytics tied to your identity. For full details on what is processed and how, please see:
Subscription refunds are handled directly by Apple, not by ScandiPower. To request a refund, visit reportaproblem.apple.com and sign in with your Apple ID. Refund decisions are made at Apple's discretion.
AR Mirror Pro supports iOS Dynamic Type, VoiceOver labels on key controls, and Reduce Motion. If you encounter an accessibility issue, please email us — we treat accessibility reports as high priority.